Thank you for shopping with Rita Bean.
At Rita Bean we are dedicated to customer service, product quality, speed of delivery and order accuracy. We strive to make sure every order is handled with the utmost care and attention to detail. Our goal is to make sure that you receive an outstanding product that you will cherish, and that your order is delivered exactly as you have specified.
Unfortunately we do not accept returns of personalized items or on items that have been used.
Used items (or personalized items) that are returned to Rita Bean are donated to local dog related charity groups and not returned.
You may return non-personalized items (in new, unused condition only) for a refund, within 30 days of purchase. All returns are subject to a 10% re-stocking fee.
If for any reason you receive an item that is different from what you ordered, please Contact Us right away. We will do everything we can to make it right for you.
Rita Bean Returns
(New, Unused, Non-Personalized Items Only)
P.O. Box 478
Saugatuck, Michigan 49453